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Mystery shopper

Experience your brand from the customer's perspective.

Mystery shopping is an innovative tool that allows you to assess the quality of your service from the viewpoint of a real customer. This service is designed to evaluate all aspects of the shopping experience in order to improve service and increase sales.

What is a mystery shopper?

A mystery shopper is a person who pretends to be a regular customer, visiting sales locations according to a pre-defined scenario, and providing detailed reports about their experience. They may ask questions, make purchases, and perform various tasks to collect accurate information about the quality of service and products.

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A realistic insight into your business

What aspects do we evaluate?

  • Customer service: Assessing the level of service and customer care.
  • Product quality: Verifying whether the products meet expectations and standards.
  • Sales skills: Analyzing the skills of sales staff and their product knowledge.
  • Procedural compliance: Evaluating whether internal procedures and company standards are followed.
  • Employee integrity: Checking the professionalism and honesty of staff.
  • Store cleanliness and layout: Analyzing the cleanliness of stores and adherence to layout guidelines.

Types of mystery shopping services:

  • Direct visits: Our surveyors visit your stores and provide feedback based on predefined criteria.
  • Competitor visits: We analyze your competition’s behavior and gather information that can help improve your strategy.
  • Phone calls: Evaluating the quality of services provided by your employees over the phone.
  • Email inquiries: Assessing the speed and quality of responses to business email inquiries.
  • Internal visits: Monitoring compliance with workplace procedures and customer handling within your company.

Through mystery shopping, you gain a realistic view of the performance of your sales locations and identify opportunities for improvement, helping you enhance your services and achieve better results.

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